Frequently Asked Questions

What are JOACHIM clocks made from?
JOACHIM clocks are made from laser cut birch plywood timber, approximately 5-6mm thick.

Are JOACHIM clocks available in other sizes?
We believe that larger wall clocks have a better wall presence. For this reason and for better management of our stock, we limit our sizes to 50cm and 60cm in diameter.

Where are JOACHIM clocks made?
JOACHIM clocks are designed and made in Krakow Poland.

How are JOACHIM clocks made?
JOACHIM clocks are first designed on computer, timber selected and cut by laser, finished by hand and laquered in a matt varnish to enhance the natural timber and protect from dirt or discolouration.

Which countries do we ship to?
We currently ship to all countries inside the Europe Union.  If your country is outside the Europe Union, contact us for a shipping quote here.

How much is shipping?
EU countries – FREE (delivery time 3 to 7 days)
Other international shipping – €20 (delivery 5 to 15 days)

How long will it take to receive my order?
Delivery time within the European Union shipping takes 3 to 7 days.  Delivery time for orders outside of Europe is between 5 and 15 days.

Is a signature required on delivery?
We ship all using a recorded service and a signature on delivery is required.

Do JOACHIM clocks come with a warranty?
All our clocks come with a 12 month warranty on the mechanism and hands. If for any reason your JOACHIM clock is damaged on arrival, please contact us for a replacement here.

Do the clocks make a ‘ticking’ sound?
The mechanisms we use are high quality high torque Seiko quartz movements. We selected them specifically for their accuracy and perfectly silently operation.

What if the mechanism stops working?
All JOACHIM clocks come with a 12 month warranty on the mechanism and hands. If for any reason your mechansim stops working, please contact us so we can send you a replacement.

What do I do if my JOACHIM clock breaks?
All JOACHIM clocks come with a 12 month warranty on the mechanism and hands.  If for any reason your clock is damaged on arrival, contact us for a replacement here.

Can I apply to be a distributor?
Yes, JOACHIM welcomes retail shops and people interested in distributing our products.  Tell us about your business here.

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